Here’s how to return or exchange items purchased from Instant Keys. We will always endevour to resolve any issues you may have during the purchase and installation of your Product Key quickly and effeciently.
As the items offered on our store are digitally delivered these would not be subject to Distance Selling Regulations and we cannot accommodate returns, modifications or exchanges. However, we will issue a replacement on any defective Product Keys.
Our Replacement Policy
1. Incorrect purchases
- We cannot issue a refund or replacement if a customer has purchased an incorrect product and/or the product is not compatible. We endevour to make the product compatibility as clear and visible as possible, and we cannot be help resonsible for any incorrect purchases.
example 1, purchases a windows software package for a Mac machine
example 2, purchases a product suitable for windows 10 only, but has a windows 8 operating system.
2. Installation and/or Activation Issues
- Our support team are ready to help with any issues you have with your purchased Product Key, therefore before actioning a refund, we endevour to resolve any issues with you.
- During this process we reserve the right to request digital images, such as a screenshot of the code being entered and the error encountered to help us investigate the issue.
- In some cases, we may need to use remote based access and support software, such as Teamviewer, to resolve your issue.
- Refunds and/or Replacements will only be issued in cases where we have been allowed access to fully investigate and are unsolvable.
3. Product Use Issues
- For product related issues, such as making a new document in Word, or program not responding issues, please contact Microsoft or view their online support available here.
4. Order Cancellation
- We reserve the right to cancel any incoming order which it might believe to be of suspicous nature (such as unauthorised / fraud payments etc.). Similar paid orders are refunded and the goods are not delivered.
- We cannot cancel orders if you have already received the activation code, as this item is no longer safe and secure and there is no way to re-sell that item.
- We cannot cancel or refund an order, just because you don’t enjoy / like or use the product. Once you activate the code, it is permanently binded to your account, therefore we cannot refund you
- Due to the nature of the product and Digital Delivery, once ordered the product key will be shown on screen and emailed directly to you. As we are unable to stop this process and be unable to re-issue this unique Product Key, as soon as you have purchased your item this would become none refundable and you would be unable to cancel your order.
5. Digital Delivery
- As we offer digital products, we are unable to know the identity of the person who redeems the code. For each order placed, we track the delivery of the Product Key, and store vital details of when the code has been view by the customer, included the date, time, IP address. All of our Product Keys are guaranteed and checked.
6. Error Code Issues
- Redemption erorrs must be reported within 7 days of purchase. We are unable to offer refunds and/or replacements once this date has passed.
- If the software package is defective and/or cannot be resolved even after receiving assistance from our technical support team (Via Email/Live Chat), we will issue customers with a replacement product key for the same product purchased only.
- Please note that exchanges are only available within 7 days of original purchase date.
How to open a Product Key investigation.
Please contact us via live chat or email. Please make sure you include Your First Name and Surname stated on the order, and any occompaning images so we can locate your order and begin help straight away.