Please use this form if you are unable to locate Your Product Key and/or Download Link. Please ensure you enter the email address you provided on your order.
Once you have clicked ‘Recover Order’ your license key and download link will be sent to your email inbox. Important: Please make sure you check your junk/spam folder.
If after completing these steps your license key and download link have not appeared in your email Inbox or Junk/Spam there may have been an error with the email address you provided.
Solution: Please contact us via live chat or email firstname.lastname@example.org with the subject / opening chat message ‘I need to update my email address’ please make sure you include Your First name and surname so we can locate your order and send you your license key and download link manually.